The impact on individuals
The endless road closure has drastically reduced the quality of life of many people with mobility problems. Many say they no longer go into Oxford, can no longer shop there or visit friends or go to cinemas or even get to their GP or hospitals.
Rose Simms
Southmoor Village
I’ve lived the past four years in Southmoor village. The S6 had been a great bus service from the village into Gloucester Green [city centre] and back. We frequently visited Botley Road shops and the city centre. But with it stopping now opposite Osney Island, it has put us off going into Botley Road or Oxford itself. I have had two knee replacements over the past few years and an ankle operation and am unable to walk far. So to walk from Osney Island to city centre is sometimes not doable. Trying to get back is a nightmare! The queues at the bus stop at Osney Island spill all over the pavements, so dangerous, it makes me feel very unsafe. We now tend to go to Abingdon: although buses are not as frequent, they go right into the town. I have spoken to many other people who feel the same. I knew before the announcement that the road would never open in October! Now they are not even giving a date when it is opening! Absolutely fed up, like so many other people.
Sheer incompetence! Someone should be made responsible for all this!
Mike Magee
Mill Street
Since the closure of the Botley Road I’ve had to change my GP, based in Jericho, because what was a £14 taxi fare there and back now costs £40. I have had to go to the John Radcliffe hospital several times over the last 15 or so months. That’s a round fare of about £50. I am disabled and don’t feel confident enough to navigate the pedestrian tunnel on the Botley Road without help. The noise of the construction has also affected me.
Note: Very sadly, Mike has died since he wrote this. He was a valiant fighter against the indifference of Network Rail and took them to the Small Claims Court for the costs of taxis to his GP and the hospital.
Zoe Mulcare
Osney Island
My biggest frustration is not being able to go to a gym that we had joined just before all this started. I just really need to swim and get fitter, but cycling hurts my knees and getting all the way to north Oxford is not easy for me. Consequently, I rarely go and my membership is largely wasted.
I feel depressed at the idea of walking into town, to be quite honest. So often the tunnel is crowded, or someone is cycling through the pedestrians. I feel cut off from the city that we especially bought our home to be close to the centre of. Hospital appointments have become much harder to get to. The Botley Flyer has been too infrequent to be useful. My daughter had gone out less, as we can’t pick her up easily when she’s out in town, and taxis are much too expensive to get round the ring road. Friends from Oxford and from outside visit less.
It feels as though we are cut off from the city.
Name witheld by request
West Oxford
My husband and I have lived in West Oxford for the past 13 years. We are both very keen musicians (chamber music, choral singing etc). Our lives have been very badly affected by the difficulties of getting in and out of Oxford. I think I’m very typical of elderly women over here, many of whom no longer attempt to go into Oxford at all.
I’m a woman of 80 with serious arthritic problems with knees and hips, also loss of sense of balance, so I need to use a rollator. I do not drive and need to use the rollator for stability, which causes me a lot of pain. Walking the extra distance under the tunnel is a real problem for me, with the uneven surface and the possibility of falling. Most people are very patient, but the 10% of cyclists who insist on riding through are a real danger.
Getting into the city is important for me as I used to do a lot of volunteering, which I’ve had to give up, and my husband and I used to go to college dinners and concerts in the city, but with the S1 service now re-routed via the north of Oxford, we now have a much poorer bus service in the evenings, particularly on Sundays, making concerts and theatre trips impossible. Doing such activities is important for all of us psychologically and we have had so many restrictions in the past few years.
I also used to shop happily in Witney with a through service from our road, but now the E1 service breaks at Eynsham, making it difficult for me to do it alone (also there is no bus shelter while waiting). I have sent several emails to Stagecoach but never a reply.
My message is that we are all tired out, fed up and not seeing an end to this. The local authorities should be taking all this much more seriously and an inquiry into what has gone wrong is overdue.
Walking the extra distance under the tunnel is a real problem for me, with the uneven surface ... the 10% of cyclists who insist on riding through are a real danger.′
Name withheld by request
Botley Road
As a disabled person, my life has gone from being active and social to being virtually house-bound. My journey from work has increased in miles from 2 miles to 7 miles around the ring road. In time, it has increased exponentially. Driving in stop-start traffic, sometimes for hours, causes added pain and mobility issues. I had to negotiate working remotely with my employers, which has been extremely stressful.
My elderly parents who live in the city are not able to visit me any longer and I am only able to visit them at specific times when traffic is at its lowest. My mother had a fall in January and needed to be in hospital. My elderly father, who has memory issues, was alone for 3 weeks. As a result of the road closure I was not able to be there as often as I needed and we had to hire carers.
In Spring 2023 I had to give up the opportunity to continue my studies on a qualifying postgraduate course at Oxford University as I was no longer able to access the course due to the road closure. This has had a profound impact on my career development and my income.
I have not been able to socialise or attend cultural events in the city and friends have to visit me at my home. The professional, financial, physical, emotional and social negative impact has been beyond measure.
Network Rail and Oxfordshire county council say they put in place mitigating measures for the disabled during the closure including an audiobook, to explain how to access the city, and a bus once a day on Mondays, Wednesdays and Fridays at 10.45am [recently increased to one each weekday]. To call this inadequate would be an understatement.
Our MP, Layla Moran, facilitated a meeting with Network Rail and Kier Transport, specifically about disabled access. I made a number of suggestions for improving access. No actions have come from it other than producing the Mitigations Report — it was shockingly inadequate.
The professional, financial, physical, emotional and social negative impact has been beyond measure.′
Jennie Botham
Botley
The closure has had a big impact on me. I work in South Parks Road and live in Botley. My arthritis makes walking difficult. The walk from High Street is too much for me.
My commute takes twice as long, is double the length. I cannot use the bus to get into the city centre because I cannot walk through the tunnel. I don’t have a blue badge as I don’t qualify as I can walk a bit — but it causes a lot of pain.
Neil and Ruth Cameron
Botley
We are in our 80s. We retired to Botley in 2012 precisely because of its combination of self-sufficiency and convenient access to Oxford via seven bus lines. And now? Seven bus lines stop at Osney and the Rat Tunnel!
This has had a disastrous effect on our quality of life. It has become impossible to maintain many of the activities we enjoyed formerly, and rendered those we can continue difficult at best, making ‘pleasure’ unpleasant.
One bus has become several, plus a bleak long walk. At our age, time is critical. We can ill afford to waste it. Here is a list of activities either curtailed or prevented:
- Neil: Shareholder in the Ultimate Picture Palace (Cowley); concerts; political meetings; lectures at e.g. Rewley House.
- Ruth: Lectures; book group; art classes.
- Both: Now it’s from hard to impossible to access the following which used to comprise our quality of life: GP Surgery in Beaumont St; JR & Churchill Hospitals; Railway Station; Gloucester Green Bus Station, especially when collecting foreign visitors unfamiliar with local transport; Gloucester Green Market; Botanical Garden; museums & galleries; Oxford Literary Festival; major shops; Oxford friends.
In addition to the violation of our lifestyle, we have suffered financially, as we’ve had to use taxis, which we never did in the past.
We feel that Network Rail have demonstrated utter contempt for all of us: local inhabitants, other users of the Botley Road, and our elected representatives. True, they have staged ‘consultations’, and issued frequent mealy-mouthed updates, but these fail to acknowledge their catastrophic planning and operational procedures.
WE ARE ABANDONED.
Jude Carroll
Osney Island
I’m a 75-year-old woman, living alone on Osney Island, with no car, a bus pass and a love of walking. I go through the tunnel most days and, on the face of it, might seem unlikely to be affected. But I am affected.
Plus side? — lower traffic levels, noticeably better air quality, and at last, something being done about a sore/eyesore in the Botley Road world.
The negatives
- The closure is just one of 4 major projects in close proximity. The impact is cumulative and I feel besieged.
- Bus stop arrangements mean too many people, too little space, too few seats, detrimental effect on the churchyard and at times, chaos. There is no thought about pavements as thoroughfares for us folk who live here. It’s awful.
- The tunnel is often intimidating and unpleasant. I have been shouted at, sworn at, passed too close by delivery bikes, halted by groups occupying the whole space. This happens regularly.
- I accompany a blind friend through the tunnel and to and from the rail station regularly. He is an independent cane-user, but has been made incompetent by lack of notice on changes, strange reconfigurations in station access and more. His cane proclaims his visual status but vest-wearing ‘helpers’ have not once got off their phones and suggested a guiding arm.
These problems could have been foreseen and ameliorated. By ignoring them, even now, two years in, by assuming people will trudge on, by not caring who is affected, offering endless and meaningless apologies ‘for the inconvenience’ — in so many ways, Network Rail show they view us all as of no value.
I object!
Paul Spencer-Longhurst
Abbey Road
The layout of the junction of Abbey and Botley Roads is an accident waiting to happen.′
Life in Abbey Road has been seriously and increasingly eroded. Particularly irksome are:
- The gross inconvenience of not being able to drive to other parts of Oxford except via the ring road, which is often solid with traffic and was for weeks virtually inaccessible due to road works at the Botley interchange.
- Very poor provision for pedestrians and cyclists to navigate the tunnel under the bridge: it is too narrow for the motorbikes that use it and the pathway is uneven. This should at least have been relaid with smooth asphalt on a level surface, to help those with mobility problems or poor eyesight. The marshals should have power to compel cyclists etc to dismount.
- The layout of the junction of Abbey and Botley roads is an accident waiting to happen. The timing of the lights does nothing to prevent cyclists from speeding over the bridge towards pedestrians. Cars stopping and even parking right at the corner of Abbey Road to drop off or pick up travellers are invisible turning in from the main road until the very last minute. Enforced no parking or stopping for at least 50 yards of each side of Abbey Road would greatly reduce likelihood of an accident.
- The path by the Sheepwash Channel is a vital pedestrian route to Jericho especially when the alternative via the Botley Road is curtailed. It is a major problem to residents that it has been intermittently out of use for very long periods, even when no visible work is being done.
All this has gone on for far, far too long, with one completion date after another abandoned at the last minute, and still no definite timetable or programme of work in place. The combined effect has been to make local residents and businesses feel under siege, isolated and ignored. Those of us with physical disabilities feel particularly vulnerable, with greatly reduced freedom of movement and quality of life.
Network Rail, the city and county councils, Thames Water and other authorities all combine hopeless lack of foresight, gross inefficiency, little mutual communication and appalling arrogance.
Grant Nightingale
West Way
My name is Grant Nightingale. I am retired and in my 79th year. The ongoing closure of Botley Road is an inconvenience to me. It doubles the number of bus journeys it takes for me to traverse the centre of Oxford. In addition, the length of the walk between buses leaves me tired.
Sarah and Paul Pritchard
Botley
We are Sarah and Paul Pritchard. We’re in our early 70s. Not that old, really, however we are struggling with the walk, and I am struggling with low blood pressure. It has severely impacted on us — the dread of getting off the bus at Osney, trying to manage the walk and hoping that I don’t faint. We are pensioners and used to enjoy going into Oxford, maybe stop and have a coffee and a walk round the shops, or we would meet friends and have dinner and a drink. All these things have now changed, and it has to a certain extent alienated us from our friendship group. Our main doctor’s surgery is in Beaumont Street we therefore can’t get there as the walk from Osney is too much for us.
Network Rail have no sympathy whatsoever for anyone living west of the bridge.
Catherine Byrne
Mill Street
Living in Mill Street is not pleasant. There is a constant barrage of noise and dust and a huge increase of vehicles and people.
Traffic management is chaotic. The signage is confusing and the Traffic Marshalls (TMs), a lot of them, seem unclear as to why they were there. 18 months on, they are just as ineffectual.
Night working has been nearly unbearable: rhythmic pounding following by high-pitched drilling between 9pm and 3am. Three times, at around 10:30pm, I talked to the Night Manager, who told me living here would have sent him mad. The Day Manager made a similar comment. I have lodgers from the theatre staying for short periods. They pay me to live amongst the chaos, dirt and noise.
The pedestrian walkway and tunnel is a horrible experience. Pedestrians, including the bus passengers who’ve walked from Osney, share the walkway with cyclists and scooters. The TMs have given up asking people to dismount. They are completely uninterested. There are many minor accidents. Marshals trying to stop people crossing at the end of Mill street are ignored. People duck under their arms or skirt round them. Dangerous situations are frequent. Driving out of Mill Street is hazardous; bikes and scooters race towards the walkway entrance, cutting across your path as you creep out into Botley road. You hesitate before you drive anywhere — likely there’ll be nowhere to park on your return. You drive slowly, only to be overtaken by an electric bike. Most cyclists and scooters ignore the temporary traffic lights.
Mill Street has become a turning area for drivers who are lost, and a short stay car park for private cars and taxis. They park on the pavement — it’s rare if there isn’t a car park right up against my fence, they turn in the road and occasionally hit cars that are legally parked. It’s a horrible place to live at the moment and most distressing of it all, there’s no foreseeable end to it.
Janet Pottle
Cumnor
I rarely go to Oxford now due to the necessary walk through the construction site.′
I am a pensioner and I’ve lived in Cumnor for 57 years. I appreciate that the Botley Road had to be closed for a period to alter the rail bridge but the length of time this has taken and the continuing postponement of the date for completion shows incompetence. I rarely go to Oxford now due to the necessary walk through the construction site. I’m sure I am not alone. Trade, work, theatres, cinemas, shops and restaurants must all be facing prolonged difficulties. What an ongoing adversity it is for us all.
Elaine Flint
Cumnor
I run a scheme called Cumnor Contact which takes people from Cumnor parish who can’t drive or use public transport to medical and other appointments. To get to the hospitals, Jericho podiatrist or the doctor’s surgery in Cornmarket with Botley Road closed, involves longer, more expensive journeys, and a longer commitment of time for our wonderful volunteer drivers. To get to the Cornmarket surgery is particularly difficult, especially for people who have difficulty walking even short distances.
Jennifer Wade
Botley
Overnight, my world shrank.′
I’m a Botley resident in my early 80s. My husband died unexpectedly in June 2022, but by spring 2023 I was beginning to rebuild my life, with frequent outings in the city centre for shopping, meeting friends, going to lectures etc.
Then Botley Road was closed. Overnight, my world shrank. I always used the bus to go into town. Although I am physically capable of walking from the bus stop through to Frideswide Square, I find the walk through the tunnel terrifying: cyclists who don’t dismount, people in a hurry with wheelie luggage, motorcycles being pushed through with scant regard for other walkers. All my older friends feel exactly as I do. My expeditions into town are now limited to dental appointments and the like.
Andrew Horsfield
St. Frideswide Church, Botley Road
From the outset we have had serious concerns about the impact of the closure.
In the winter of 2023/24, there was a danger of people falling and injuring themselves on the slippery mud which had developed on the church grounds next to the bus stop. We spread sacks of bark chippings there. Later Kier moved their barrier to stop passers-by walking through the church grounds. This solved one problem but produced another. The space available to pedestrians to walk past the bus stop is now very limited. There is a risk of serious accidents involving pedestrians and passing traffic, especially if there’s a parked bus blocking their view of traffic. We wrote to Layla Moran MP asking her to talk to Kier and Network Rail about these issues. The response to her letter was that none of the parties were willing to act. So the situation remains unresolved.
Baroness Deech
Botley
The walk to the station from where the buses stop short is about a quarter of a mile through many impediments, made dangerous by the cyclists who do not dismount, and the congestion, unevenness and darkness of the passageway.
I live on the west side about 2 miles from the station. This closure has caused me distress, exhaustion and disruption of my daily life. My arthritis has been badly affected, and I go to sit in the House of Lords less than I did before the closure because of the difficulty of travel and especially the return late at night.
The impact assessment carried out by Network Rail before the work started has many shortcomings. The closure might just have been manageable for a few weeks during the summer when schools are closed. However, the lack of progress, with no end in sight, is blocking access to the station, to the city, to doctors’ surgeries and hospitals, placing restrictions on social life, shopping, sport, entertainment, all the normal habits of everyday life that depend on getting to the station and the city centre. No reasonable adjustments have been made by Network Rail or the county council or the builders for disabled and other vulnerable people. The Botley Flyer only runs 3 times a week [now once every weekday] and does not stop at the station. A trip around the ring road is £50 taxi fare return.
The closure ... is blocking access to the station, to the city, to doctors' surgeries and hospitals, placing restrictions on social life, shopping, sport, entertainment, all the normal habits of everyday life.′
Anonymous
A woman I came across waiting in obvious pain at a bus stop in Botley Road
I’ve been unwell and unable to walk since March 2023. I had a partially torn Achilles tendon, and then this year I’ve had cancer. I can’t get to the GP even, the GP used to be in this road but now it’s in Jericho and the bus that is supposed to take us there is so infrequent that I just can’t go. They think I’ve got arthritis, it’s painful, and I should have a blood test, but they can’t get anyone to come to the house and I can’t get to the GP.
Q So what do you do?
A I just don’t go. I just put up with the pain. Taxis cost a fortune and I’m not working, I just can’t afford it. If I really have to go to the hospital, I will go, but by the time I get to hospital, I’m in tears with the pain and when I get back, I can’t do anything, I just lie down and cry, it’s so painful. There’s nothing else I can do, there’s no alternative.
Q What do you think about the people in charge?
A Well, it’s so difficult to know who’s in charge, that’s the problem, isn’t it, who’s to blame? The railway people don’t seem concerned in any way. There’s no one as far as I can see who’s prepared to take responsibility, the council blame the railway, the railway blame the council. It is just so unfair to people who are disabled.
When I get back (from visiting the hospital) I just lie down and cry, it's so painful ...′
Rosemary Preston
Mill Street
I’m 80, my husband is 88.
We now have four simultaneous, large scale construction projects going on in a single, very narrow, dead-end residential street, all of them dependent on entry to Mill Street, and with no turning space.
Resident parking spaces are taken, houses and cars are damaged, sometimes seriously. Cars turn into Mill Street and stop to let off passengers off going to the station or city centre, or else stopping with engines running to pick them up. Then there is a steady stream of misdirected vehicles who end up at the south end of Mill Street. They then spend ages with polluting engines running, working out where they are, how to turn and how to get out. We residents have become guides to get them back on the A34.
The satnav of the fourth or fifth large lorry of the late evening had seemingly directed the Doncaster-bound driver to Botley Road, so he got stuck in Mill Street. This was after smashing the window of a legally parked van on the corner and knocking out the wall on the corner opposite, before coming to a dead stop, diagonally across the road. There were no marshals on duty and the police weren’t going to come. It was left to us to work with him so he could reverse back to Botley Road, in the end it took half an hour. It’s been like this on many nights.
The thought of another two years like this is untenable. It must stop!